Policies for rental cars cancun, playa, tulum, merida
- Minimum age: 21 years old (If you have less than 21 years but you have official identification it is possible to rent a car with us only covering an additional cost of 10 USD per day).
- Official Identification (passport/INE).
- Valid and current driver's licence.
- Personalized Credit Card (with name of the holder in high relief).
Each car rental contract titleholder is allowed to add two additional drivers, at no extra cost. Three or more additional drivers may be added, at 5 USD per day, each, and must meet the same requirements stated in the previous paragraph.
Credit or Debit AMEX, VISA. No personal checks or travel vouchers. Credit or Debit card data is not required to book a reservation, only when processing the rental contract, upon arrival.
The security deposit will normally be requested 3 days before your rent once verified the availability.
The amount of the deposit on credit card (personalized with embossed holder name) corresponds to the following amounts depending on the type of vehicle:
| For mini economy to compact vehicles: | $5,000.00 mxn. |
| For mid-size vehicles: | $7,000.00 mxn. |
| For full size vehicles: | $8,000.00 mxn. |
| For SUV and Jeeps: | $10,000.00 mxn. |
| For mini vans and Vans: | $10,000.00 mxn. |
| For Suburban: | $15,000.00 mxn. |
We offer service Pick- ups and returns at no cost in the same office. If you arrive at Cancun airport, then we would like to explain our procedure: One of our representatives will be waiting for you at the airport exit, only you must locate our representative since we have no desk or phones inside the airport premises. Once located, our representative will take you our transportation to our offices which are located just 5 minutes from the airport, where we will have your car ready to be delivered.
On the other hand if you reach the airport in Cancun we are inside it and one of our representatives will be looking to take you to our office.
Finally in Merida Airport we will be waiting for you at the exit and transfer to the office that is 2 minutes away.
For the Drop Off. In case the return of the vehicle is made in another office an additional charge is made depending on the distances between locations, this charge will be made in counter on the day of your income is applied. Then the rate table of the main locations.
| ZH- Cancún | <-> | Aeropuerto Cancún | $9.00 USD |
| ZH- Cancún | <-> | Playa del Carmen | $17.00 USD |
| ZH- Cancún | <-> | Tulum | $25.00 USD |
| ZH- Cancún | <-> | Mérida | $100.00 USD |
| Playa del Carmen | <-> | Tulum | $12.00 USD |
| Playa del Carmen | <-> | Mérida | $112.00 USD |
There is a 59 minutes tolerance period for drop offs. If for any reason, the rented vehicle is not returned at the stipulated hour, on the rental contract, the late charge will be $10 USD per first hour for Intermediate Suv to Full Size Van or $5 USD per first hour for other car types. From two hours or more, a whole day rent will be charged.
This apply for online reservations too, overtime will be charged at the same rates set forth in the preceding paragraph and from 2 overtime, the system will charge a full day with the current rate.
If for any reason, the titleholder of the contract returns the rented vehicle before the stipulated return date on the front page of the rental contract, any reimbursement is subject to the policies of the contract made with the appropriate vendor, so please read them in their physical contract.
In case of an accident, the insurance companies require that the titleholder of the contract, or any authorized additional driver, must have his/her drivers license, with photograph, on their person and the names must be specified on the front page of the rental contract. If not, the insurance company will not honor the insurance policy. Also, that they must report the accident immediately to the BEST PRICE CAR RENTAL phone numbers, on the front page of the contract, so that an insurance adjustor can be sent to the scene of the accident immediately.
- CDW - Collision Damage Waiver: CDW is a coverage that reduces the client’s responsibility. The CDW reduces the driver’s responsibility in case of accident only if the damage does not cause total loss or if the damage is greater than the deductible. In case of an accident, the client only pays a deductible (10%), according to the vehicle category. The CDW does not cover theft of accessories. It is not refundable and is valid only in Mexico.
- PAI - Personal Accident Insurance: PAI covers medical expenses for the occupants of the rented vehicle This includes doctors, hospital and ambulance service. Coverage is up to $8,000 usd per vehicle. The PAI is a different cover and separate from insurance collision damage and liability insurance. It is not refundable and is valid only in Mexico.
- PLI - Liability (Third Party Liability): The PLI cover up to 100,000 usd in liability, This covers expenses caused by the rented vehicle to third persons or their properties. It does not cover damages to the rented vehicle or, medical expenses for the occupants of the rented vehicle It is not refundable and is valid only in Mexico.
In addition, PREMIUM coverage has coverage extensions, and additional assistance in the following cases:
- SLI - Supplemental Liability Insurance: Esta cobertura es una extensión y complemento del seguro de responsabilidad civil con una cobertura de hasta $ 3,000,000.00 MXN en daños a terceros, así como ampara asistencia legal de ser requerido.
- 0% Deductible: This coverage is an extension of the CDW coverage. This reduces the deductible to zero only in cases of total theft or total loss of the vehicle comply with the terms and conditions of insurance. No accessories covers and does not cover traffic violations or damages caused by driver negligence. It is not refundable and is valid only in Mexico.